Every order ships complete from one warehouse, so you receive everything in a single delivery.
UK Warehouse (Swindon)
Orders containing only our G4 and G9 capsule globes ship from our UK warehouse in Swindon for fast domestic delivery.
Free shipping on orders over £49 to UK mainland addresses. Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight and the Channel Islands are excluded and pay the standard rate shown at checkout. For orders under £49, shipping options and costs are shown on the product page or at checkout.
Delivery options include Standard Delivery (Evri), Royal Mail Tracked and DPD Express. Estimated delivery times are shown at checkout for each service.
Orders placed and paid for before 2pm UK time, Monday to Friday, are dispatched the same day. Orders placed after this time or on weekends are dispatched the next business day.
Sydney Warehouse
If your order includes any product other than G4 or G9 globes, your whole order ships from our Sydney warehouse via DHL eCommerce or DHL Express.
Free shipping on orders over £299 (excludes bulky items such as oversized bulbs, festoon strings and poles). Shipping options, costs and estimated delivery times are shown on the product page or at checkout.
Orders placed and paid for before 10am AEST on a business day are dispatched the same day.
VAT and Customs
All prices on dulora.co.uk include VAT. There are no additional customs charges, duties or fees on delivery.
Tracking
All shipments include tracking. We will email your tracking link once your order is dispatched. You can also check your order status on our order tracking page.
Shipment Disruptions
If tracking shows an issue or delay, please contact us. We will request a courier investigation (allow 5 to 8 business days).
If tracking says delivered but you have not received your parcel, notify us within 7 days of the delivery notification so we can act quickly. If you notice the issue later, please still get in touch, and we will do our best to help.
Damaged on Arrival
If your parcel or contents arrived damaged in transit, please contact us with photos of the damage, the outer box and your order number. Notify us as soon as possible, ideally within 7 days of delivery, so we can lodge a claim with the courier. In most cases, we can arrange a replacement without you needing to return the damaged item.
Incorrect or Missing Items
In the unlikely event of an error, we will fix it. If the wrong item was shipped or something is missing, we will re-ship at our expense using the original shipping method. Please notify us within 48 hours of receiving your shipment.
Incorrect Delivery Address
If an incorrect address is supplied and a delivery attempt is made, the parcel will be returned to us. Once we receive your returned parcel, we will contact you. To redeliver, you will need to pay the applicable postage fee plus a £15 return-to-sender fee.
If you cancel the order after the parcel has been returned, we will deduct the original shipping cost (even if it was free shipping) and the return-to-sender fee from your refund.
Need Assistance?
For any questions, please visit our Contact Us page, or see quick answers on our Help Centre.